Viewing VND and CNY wallet balances and transaction history on CASGOO
Distinguishing between wallet top-ups, order payment allocations, and reversed transactions within your customer account.
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29/10/2026
News & guides
Service information, cargo preparation guides and tips for using CASGOO.
29/10/2026
Select warehouse tallying and packing services.
Clearly specify your requirements for shipment handling so that CASGOO can match the appropriate services and fees based on the specific warehouse location.
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Preparing product photos and documentation when submitting a request
Providing clear, accurate photos of the actual product—relevant to the specific purpose of your request—makes the verification process much smoother.
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29/10/2026
What is the difference between a "Submitted Request" and an "Accepted Order"?
Understand these two stages within the client portal to track your requests and avoid duplicate submissions.
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29/10/2026
Installing the CASGOO shopping cart extension for Chrome and Edge
Download the ZIP file, extract its contents, and select the appropriate extension folder within your desktop browser.
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Submit a "Purchase on Behalf" request using product links and multiple images.
Ensure that the product specifications and contact information are accurate so that CASGOO staff can verify your request and provide a quote.
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How to declare multi-package shipments on CASGOO
Organizing items into clear, distinct lines helps track the number of packages, weight, and waybill numbers when the shipment arrives at the warehouse.
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Which shipment type should you select in the CASGOO client portal?
Distinguish between Consignment Orders, Domestic Express Shipments, International Express Shipments, and Immediate Pickup Requests before declaring your shipment.
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29/10/2026
Distinguishing between actual weight, volume, and chargeable weight.
Understanding three key parameters for declaring shipments and interpreting price quotes more easily.
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